Cancellation Policy

Tour Booking Payment Policy

• Booking Confirmation: A 30% deposit is due within 2 days of booking confirmation to secure your reservation.
• Full Payment Deadline: Full payment is required no later than 14 days prior to the tour start date.

Please refer to our comprehensive Terms and Conditions for further details. Failure to meet payment deadlines may result in the cancellation of your reservation.

Tour Booking Cancellation Policy

Thank you for choosing our services. We understand that plans can change, and sometimes you may need to cancel your booking. To ensure clarity and fairness, we have established the following cancellation policy:

• Cancellation more than 40 days prior to the tour date: 50 USD/EUR (GEL equivalent) will be charged.
• Cancellation from 40 to 14 days prior to the tour date: 20% of the total booking cost will be charged.
• Cancellation from 14 to 7 days prior to the tour date: 50% of the total booking cost will be charged.
• Cancellation less than 7 days prior to the tour date: 100% cancellation fee of the total booking cost will be charged.

Additional Terms

Hotel and Partner Accommodation Policies: In some cases, especially where hotel stays or accommodations provided by our partners are involved, the cancellation policies of the respective hotels or partners may apply. These policies might differ from our own terms, and we recommend reviewing them at the time of booking.

Notification: All cancellations must be communicated in writing via email or postal mail. The cancellation date is considered effective from the date we receive the notice.

Extenuating Circumstances: We understand that unforeseen situations can occur. In exceptional cases, such as serious illness or family emergencies, we may consider waiving cancellation fees, subject to documentation and verification.

Refunds: Any refunds due under the applicable conditions will be processed within a specified number of days following the cancellation, in accordance with the above conditions.

Legal Compliance: This policy complies with the legal and regulatory requirements in the jurisdictions where we operate.

We value your business and appreciate your understanding of our cancellation policy. If you have any questions or need further clarification, please contact us at: info@nvoyage.ge or call +995 322 111 290.